Every edition, in one place.
A monthly letter on Global Business Services, Data, AI, and the future of work — syndicated on the SSON Network. Click any edition to read.
Standardise the tuning, harmonise the music. Why a small, non-negotiable core of standards — and a large layer of harmonisation on top — is the model AI finally makes affordable.
We built one very good car two decades ago, then spent years servicing it. Why asking AI to optimise the operating model you already have returns a flawlessly reasoned case for keeping it.
Fourteen editions in, none answered who actually moves strategy from the slide to the shop floor. The Thomas-Kilmann animals — and why it takes an owl to carry a White Canvas transformation into execution.
The new speed of transformation is becoming the normal speed. Why the exponential force that makes “four or five years of foundations” feel impossible is the same force that can compress them into one or two.
A special edition for the SSON community — reflecting from SSOW Europe 2026, Estoril. Why job chaos, not job apocalypse, is the real story — and the three shifts GBS leaders must own.
A tribute to Michael Hammer and James Champy — and a call to action for GBS and SSC leaders.
Why the future of business services relies on accountability, not just technology — and why GBS is the natural home for genuine Process and Data ownership.
Why, in the most data-rich era in history, we keep choosing assumption over evidence — and why AI makes that choice catastrophic.
Why most AI initiatives fail before they begin — and why the fix is not better algorithms but better foundations. The Good, the Bad, and the Ugly of data readiness.
Why the missing piece in your transformation isn't better design — it's the courage to monitor whether what you designed actually works. Schiphol, process debt, and AI for the perfect process.
The story behind the Asana 2025 Most Transformational Leader Award — why it wasn't about a tool, and what it teaches us about getting AI right.
Twenty years of zig-zag, the dots that only become visible looking back, and the convictions I'm carrying into 2026 — about Amplified Intelligence, trust, the next generation, and AI for Good.
Proof that the frameworks aren't theoretical. Inside Vault — the multi-layer fraud-prevention model built on years of unglamorous master-data work, and why foundations are the real accelerator.
We've cracked the individual puzzles in GBS — service lines, near-shore delivery, AI-enabled tools. But the catapult still doesn't launch. Why? We never cracked the real code: data.
Why every industry suddenly has a "5.0" — and why the version numbers aren't the story. Generative AI gives us a white canvas to design the future, not reengineer the past.
The element nobody talks about that decides whether a transformation lands. Reframing data silos as data hedges — and why your AI is hallucinating because of them.
Welcome to the inaugural edition of Connecting.The.Dots — where business transformation insights come together. The complete GBS 3.0 framework, in one place.